What's new | Stone and Bridges

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Find out whats new! We love to share more about our recent projects, our inspirational interviews with customer service managers and other news and insights related to customer service and e-commerce. Stay tuned!

It's Official: Stone & Bridges is a 2024 FD Gazelle!

The FD Gazelle awards, given by Het Financieele Dagblad, symbolize more than just success. This award reflects our commitment to providing exceptional customer service for brands who trust us with their most valuable asset—their customers.

Finding Balance and Belonging at Stone & Bridges

After a year working with us, Floris reflects on what makes Stone & Bridges a unique place to work. In his words, there's a sincere interest in its employees, a diverse and inclusive team, and a strong commitment to work-life balance...

Customer Service: The Forgotten Element in Hyper-Growth

In a conversation at Emerce E-commerce Live conference held in the iconic Beurs van Berlage, Stone & Bridges founder shares her knowledge and experience of how the best-known brands manage their customer service. If you missed the talk, read the key takeaways from an insightful and informative conversation.

Customer Care is More Than a Call Center

Featuring in an article for the Dutch newspaper, De Telegraaf, Stone & Bridges founder Anouk discusses what good customer care really entails. And the answer may not be what you think…

A Look Back on Humble Beginnings

In an interview published in the Dutch magazine Quote, Anouk Steenbruggen, shares her story of how Stone & Bridges came to be and her aspirations for the future of the business.

Black Friday & Beyond

The season of giving is rapidly approaching. To find out how Stone & Bridges prepare for the busiest time of year, we asked Lynn, Head of Operations to provide her insight on what’s needed to make this season a success.

Sharing Stories at The Self-Made Summit

Speaking at The Self-Made Summit, Anouk shares her story, shining a light on what good customer service is–and what it takes to turn customers into life-long fans.

New Beginnings & Endless Growth

What could your first three months at Stone & Bridges look like? For a real insight, we asked Guilia to tell us about her experience since joining the team.

Work with us, become the best you can be.

At Stone & Bridges we believe in growing together. This week, we sat down with Jarno to ask him a few questions about his time at Stone & Bridges. Find out what he had to say.

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In the last few years we were able to be a part of the journey our clients experienced when scaling up, expanding internationally or professionalizing their operations. Learn more about our recent work below.

Making Veloretti’s CS as comfortable and innovative as their bikes.
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Supplying talented & trained CS heroes during Patagonia’s peak periods.
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Prepping for exponential international growth through coaching.
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Scaling up Tony's Customer Service team during the Holiday Season.
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Setting up Fest's CS department to reach scalability, efficiency and international expansion.
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Matching Daily Paper’s CS with their brand vision whilst focusing on international expansion.
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Building Bloomon’s CS foundation and scaling it to 5 countries.
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Filling the missing pieces for Filling Pieces' customer service department.
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