Customer Service Agent (Fluent German Required)
What we are looking for
Our vision is to provide the best service possible for the companies we work for. Therefore, we’re looking for customer service specialists that go the extra mile, that take their work seriously and are proactive in finding ways to improve service. We work for nice brands and disruptive companies and we want to work with people that match with these organizations.We like to keep things simple and clear
- We seek new team members who are passionate about customer service and/or hospitality.
- Preferably, you can start in March and can commit for at least 12 months.
- You are available for 32 or 40 hours per week.
- You are fluent in German and also speak English and/or Dutch. Other languages such as Spanish or French are a significant plus.
- You have at least 1 year of experience in customer service.
- You are comfortable multitasking; for example, you may work on a different client in the morning than in the afternoon.
- You value actively contributing to a positive and safe work environment where everyone can be themselves.
- You enjoy learning new things and are open to developing yourself weekly.
- You are a true self-starter who likes to take the initiative and can work well independently.
- You are highly ambitious and see yourself growing in the future within e-commerce, operations, or logistics.
- You live in Amsterdam, so you can easily come to the office twice a week.
What you can expect from us
Since we expect top notch Customer Service from you, you can also expect top notch benefits from us! You will work for exciting and innovative companies in Amsterdam. We’re picky in who we work for, because for us it’s important that the companies that we work for have the same vision on service and work atmosphere. Check out our website to see with who we've been working with lately.We want to create a nice work environment for you where you can be yourself, learn, develop and meet inspiring people
- Customer service training in the office.
- Work experience with exciting clients; we only work with A-brands.
- A pleasant, light office near the park where you can work comfortably, with the option to work from home three days a week.
- After working with us for six months, you can work from abroad for two periods of five weeks each year.
- If you work at our office, lunch is provided. You can specify your preferences, and we will arrange it for you.
- Each quarter, we organize a team event to enjoy some time outside the office with the team.
- A safe and friendly work environment where we focus on you as an individual.
- A warm and close-knit team where everyone is eager to help and learn from each other.
- We only work with Apple products; on your first day, you will receive a MacBook, Mac Mouse, and Mac Keyboard.
- For each quarter that you do not report sick, you receive an extra vacation day as a gift.
- An attractive starting salary that matches your experience and skills, starting from €2650,- (including vacation pay) based on a 40-hour workweek. We also offer excellent growth opportunities, both in responsibilities and salary.
About the postion
Therefore, we’re looking for customer service specialists that go the extra mile, that take their work seriously and are proactive in finding ways to improve service. We work for nice brands and disruptive companies and we want to work with people that match with these organizations.Our vision is to provide the best service possible for the companies we work for
- Engaging with customers of our clients via email, chat, WhatsApp, social media, and phone.
- Resolving issues related to e-commerce and logistics.
- Processing return flows.
- Contributing ideas on how to optimize, improve, and make processes more customer-friendly.
- Ensuring our FAQs and macros for various clients are up to date.
- Developing and implementing creative solutions to ensure customers are well taken care of.
- You will work on weekdays between 09:00 and 17:30.