About
We build bridges between your company and excellent customer service.
Introducing our comprehensive customer service solution that takes the stress out of managing client interactions. We offer a platform that streamlines communication and provides real-time support, ensuring your customers always feel cared for. This allows you to focus on your core business activities without the worry of customer complaints or service gaps. With detailed analytics and ongoing support, we not only enhance your customer experience but also empower your team with the insights they need.
Job offers
Ready to start a new adventure?
Our Perks & Benefits
It's set in stone that we are a great place to work. We value our employees like we value clients; with an open mind that encourages growth.
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Flexible workplace
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Healthy office environment and lunch
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Macbook & Work-from-home essentials
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Work remote
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Team events
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Great growth opportunities
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Physical & mental support
The application process
1. CV & Motivation Letter
Thank you for considering a career with us! When you apply for a job at Stone & Bridges, we carefully review your resume and motivation to assess whether you would be a good fit for our team. This process helps us understand your skills, experiences, and values, allowing us to determine how well they align with our company culture and the specific role. When you resonate with our mission and vision we will invite you for a digital introduction.
The application process
2. Digital acquaintance
After our initial review, we will schedule a digital meeting where you can introduce yourself and learn more about the job. This is a great opportunity for you to ask questions and gain insights into our team and the role. If the meeting goes well and we feel there’s a strong fit, we will invite you to complete an assessment to further evaluate your skills and compatibility with our team.
3. Assessment
In an assessment, you will answer 12 questions based on real-life customer service scenarios. We evaluate your empathy, creativity, positivity, and grammar. If you perform well on the assessment and are among the top candidates, we will invite you for an interview at our office in Amsterdam.
4. Meet Stone & Bridges
You will visit our office in Amsterdam for a next conversation. During this meeting, we will further discuss the position and what it entails. We will take the opportunity to evaluate whether you are a good fit for the role and our team. This is also a chance for you to ask any questions you may have and to gain deeper insights into our company culture and expectations.
5. Client
In the final step, you will meet a potential client. This gives you a good understanding of the customer and what you can expect from the role. After this, we will know if you are our next customer service star!
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AndresCustomer Service Agent
Every interaction is an opportunity to make a difference. I am not only responsible for my own tasks, but also for the customer experience I create. This, combined with the freedom to be myself, gives me immense drive in my work!
LynnOperations
I am proud of the warm and transparent work atmosphere at Stone & Bridges. The strong focus on personal development and the dynamic nature of our work keep me sharp and make me really enjoy my role.
GijsCoördinator
Thanks to the support in my development, combined with the trust to make my own decisions, I feel a strong sense of ownership. I don't just work for the client; I feel strongly connected to the success of the brand.
GiuliaJunior Operations
Stone & Bridges is a place where you can develop personally and truly make a difference. There is plenty of room for initiative, and I get energized by optimizing our planning and processes to achieve the best performance as a team.
Organizational values
What we value
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Quality
We foster a culture where quality is paramount. Every team member is aligned with our core values, committed to excellence, and dedicated to delivering top-notch results consistently. We believe that a like-minded team drives innovation and success, so we prioritize collaboration and open communication. We strive for continuous improvement, we celebrate achievements and learn from challenges. Our commitment to high standards is not just a requirement; it's a way of life that unites us in our mission to exceed expectations and deliver outstanding service to both our clients and their customers.
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Transparency
We maintain a transparent work culture, openness and honesty are fundamental principles that guide everyday interactions. Employees feel empowered to share their ideas and opinions without fear of judgment, fostering an environment where creativity thrives. This culture emphasizes respect, ensuring that every voice is heard and valued. Through feedback and open communication channels we encourage collaboration and innovation, allowing team members to build on each other's ideas.
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Ownership
At Stone & Bridges we embrace responsibility; individuals take pride in their roles and actively engage in understanding their clients' needs. This proactive approach fosters strong relationships built on trust and collaboration. Team members are encouraged to take the initiative, seeking opportunities to improve processes and enhance client experiences. Ownership is a key value, meaning that everyone feels accountable for their contributions and the impact they have on the organization.
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Healthy environment
At Stone & Bridges we want you to feel safe and genuinely happy to be part of a vibrant community. An atmosphere of respect permeates every interaction, celebrating the unique differences and perspectives that each individual brings. There is a strong emphasis on personal and professional growth and collaboration, with ample opportunities for learning and development. You are supported in pursuing your goals, whether through mentorship, training or collaborative projects.
