Tony's Chocolonely has two seasonal peaks. In this period they have the goal the scale up without affected the quality of their service. With our team of trained agents we assist the team in their peaks and operate as being a part of the permanent team. With a smooth and short onboarding period of a few weeks, we are up and running to help out Tony's when times get busy. We created a sustainable partnership where we try to fulfill the needs of Tony's Chocolonely as much as we can. In this way, the permanent team can focus on the more complex cases where our team takes on the more common client inquiries and issues.